Shipping policy

Making time

Everything is handmade to order in Brisbane. Please allow this much time for us to make your order before it ships:

• Personalised keyrings: 5–7 days
• Party favours: 2–3 weeks
• Supplies: 3–5 days
• Custom orders: confirmed in your quote

Shipping in Australia

We ship Australia-wide with Australia Post. The shipping cost for your order is shown at checkout before you pay. You'll receive a tracking number by email when your order ships.

International shipping

We also ship overseas, including to the USA and Canada. The shipping cost is shown at checkout before you pay. Any import duties or taxes charged by your country are paid by the customer unless they're shown at checkout.

Lost or delayed parcels

If your tracking hasn't updated for 7 business days, email us at hellodearsienna@gmail.com and we'll follow it up with Australia Post.